Microsoft Solutions
Field operations on Dynamics 365 Field Service
Work orders, scheduling, dispatch and mobile technician workflows configured and integrated with your systems.
Business challenges
What organizations come to us with
Dispatch managed by phone, email or spreadsheets
No real-time view of technician status
Paper forms and delayed invoicing
Capabilities
What IENVO provides
- Work order and dispatch process mapping
- Scheduling and resource design
- Configuration, mobile app setup and integrations
- Dispatch scenario testing, rollout and training
Ideal for
- Service organizations with mobile technicians
- Companies managing installations, maintenance or inspections
- Dynamics 365 customers extending to field operations
Delivery roadmap
How this engagement is delivered
Each phase ends with named deliverables and an acceptance checkpoint you sign off. Select a phase to see activities, deliverables and your responsibilities.
Explore: Map work orders and dispatch
Map work orders and dispatch.
Activities
- Stakeholder interviews and workshops
- Review of current systems, data and documents
- Scope, risks and success measures
You receive
- Discovery findings
- Confirmed scope and priorities
- Risk and dependency log
Your responsibilities
Make stakeholders, documentation and system access available.
Design: Define scheduling and resource design
Define scheduling and resource design.
Activities
- Solution and data design
- Security, roles and integration design
- Backlog, estimates and release plan
You receive
- Solution blueprint
- Prioritized backlog
- Acceptance criteria
- Delivery roadmap
Your responsibilities
Review designs and approve key decisions.
Generate: Configure work orders, resources and integrations
Configure work orders, resources and integrations.
Activities
- Iterative build or configuration
- Integration and automated checks
- Sprint or milestone demonstrations
You receive
- Working increments
- Progress reports
- Updated backlog
Your responsibilities
Attend demos and give timely feedback.
Validate: Validate dispatch scenarios and UAT
Validate dispatch scenarios and UAT.
Activities
- Functional, integration and regression testing
- Data validation
- User acceptance testing
You receive
- Test evidence
- Defect log and fixes
- Release checklist and rollback plan
Your responsibilities
Provide UAT testers and sign off results.
Evolve: Rollout, train dispatchers and support
Rollout, train dispatchers and support .
Activities
- Deployment or rollout
- Training and documentation
- Hypercare and transition to support
You receive
- Live solution
- Training materials and runbooks
- Support handover
Your responsibilities
Prepare users for the change and nominate support contacts.
Engagement models
Ways to work with us
Fixed scope
For clearly defined deliverables, agreed after discovery.
Time & materials
For evolving requirements and advisory work.
Dedicated team
For long-term delivery capacity, governed by IENVO.
Managed services
For ongoing support, monitoring and enhancement.
Integration & security
Considerations we plan for
Mobile device access, offline data and security roles are designed with your IT team.
Post-launch support
Hypercare after go-live, then optional managed support and enhancements under a defined service scope.
FAQ
Frequently asked questions
Does it work offline?
The Field Service mobile app supports offline scenarios; requirements are confirmed in design.
Can it connect to our ERP?
Yes, integration with ERP for inventory and invoicing can be scoped.
Do you publish prices?
No. Every engagement is scoped after an initial conversation or discovery, and a proposal sets out scope, deliverables and phases.
Start a conversation
Tell us about your organization and what you need.
A consultant reviews every inquiry. The questions change with the type of inquiry so we can prepare properly for the first call.
- We review your inquiryA consultant matched to your service area reads it.
- Initial conversationA call to understand goals, constraints and stakeholders.
- Recommended next stepA discovery session, proposal or resource shortlist.
Prefer to talk? +1 469 751 2667 · +92 331 450 1447
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