Microsoft Solutions
AI agents with Copilot Studio, grounded in your knowledge and governed from day one
Agents that answer questions and complete tasks using approved knowledge sources, with permissions, human escalation and ongoing evaluation.
Business challenges
What organizations come to us with
Staff and customers repeatedly asking the same questions
Knowledge locked in documents that are hard to search
Concern about AI accuracy, data exposure and oversight
Capabilities
What IENVO provides
- AI readiness and use-case prioritization
- Knowledge, grounding and permission design
- Agent build, actions and integrations
- Testing, evaluation, rollout and monitoring
Ideal for
- Service desks and HR or IT help teams
- Organizations already using Microsoft 365 and Teams
- Teams that need controlled pilots before scaling AI
Delivery roadmap
How this engagement is delivered
Each phase ends with named deliverables and an acceptance checkpoint you sign off. Select a phase to see activities, deliverables and your responsibilities.
Explore: Prioritize use cases and risks
Prioritize use cases and risks.
Activities
- Stakeholder interviews and workshops
- Review of current systems, data and documents
- Scope, risks and success measures
You receive
- Discovery findings
- Confirmed scope and priorities
- Risk and dependency log
Your responsibilities
Make stakeholders, documentation and system access available.
Design: Design agent, grounding and permissions
Design agent, grounding and permissions.
Activities
- Solution and data design
- Security, roles and integration design
- Backlog, estimates and release plan
You receive
- Solution blueprint
- Prioritized backlog
- Acceptance criteria
- Delivery roadmap
Your responsibilities
Review designs and approve key decisions.
Generate: Build and integrate agent
Build and integrate agent.
Activities
- Iterative build or configuration
- Integration and automated checks
- Sprint or milestone demonstrations
You receive
- Working increments
- Progress reports
- Updated backlog
Your responsibilities
Attend demos and give timely feedback.
Validate: Evaluate quality, safety and escalation
Evaluate quality, safety and escalation.
Activities
- Functional, integration and regression testing
- Data validation
- User acceptance testing
You receive
- Test evidence
- Defect log and fixes
- Release checklist and rollback plan
Your responsibilities
Provide UAT testers and sign off results.
Evolve: Roll out, monitor and improve
Roll out, monitor and improve .
Activities
- Deployment or rollout
- Training and documentation
- Hypercare and transition to support
You receive
- Live solution
- Training materials and runbooks
- Support handover
Your responsibilities
Prepare users for the change and nominate support contacts.
Engagement models
Ways to work with us
Fixed scope
For clearly defined deliverables, agreed after discovery.
Time & materials
For evolving requirements and advisory work.
Dedicated team
For long-term delivery capacity, governed by IENVO.
Managed services
For ongoing support, monitoring and enhancement.
Integration & security
Considerations we plan for
Agents only access sources and actions they are permitted to. Escalation to a human, content filtering and evaluation criteria are defined before rollout, and usage is monitored afterwards.
Post-launch support
Hypercare after go-live, then optional managed support and enhancements under a defined service scope.
FAQ
Frequently asked questions
How do you prevent incorrect answers?
Agents are grounded in approved sources, tested against an evaluation set, and designed to escalate when confidence is low.
Is our data used to train public models?
Agent configuration follows Microsoft's data handling terms for your tenant. We review data access with your security team.
Do you publish prices?
No. Every engagement is scoped after an initial conversation or discovery, and a proposal sets out scope, deliverables and phases.
Start a conversation
Tell us about your organization and what you need.
A consultant reviews every inquiry. The questions change with the type of inquiry so we can prepare properly for the first call.
- We review your inquiryA consultant matched to your service area reads it.
- Initial conversationA call to understand goals, constraints and stakeholders.
- Recommended next stepA discovery session, proposal or resource shortlist.
Prefer to talk? +1 469 751 2667 · +92 331 450 1447
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