Cloud & Managed Services
Managed Azure and application services with clear responsibilities
Ongoing operation of Azure workloads and business applications: monitoring, incident handling, reporting and improvement.
Business challenges
What organizations come to us with
Internal teams stretched by day-to-day operations
No clear ownership of monitoring and incidents
Applications that run without regular review
Capabilities
What IENVO provides
- Service assessment and service definition
- Transition planning and runbooks
- Monitoring, incident and change management
- Reporting and continuous improvement
Ideal for
- Organizations without a dedicated operations team
- Businesses that want predictable application support
- Teams after a migration or new implementation
Delivery roadmap
How this engagement is delivered
Each phase ends with named deliverables and an acceptance checkpoint you sign off. Select a phase to see activities, deliverables and your responsibilities.
Explore: Inventory services and SLAs
Inventory services and SLAs.
Activities
- Stakeholder interviews and workshops
- Review of current systems, data and documents
- Scope, risks and success measures
You receive
- Discovery findings
- Confirmed scope and priorities
- Risk and dependency log
Your responsibilities
Make stakeholders, documentation and system access available.
Design: Design runbooks and transition
Design runbooks and transition.
Activities
- Solution and data design
- Security, roles and integration design
- Backlog, estimates and release plan
You receive
- Solution blueprint
- Prioritized backlog
- Acceptance criteria
- Delivery roadmap
Your responsibilities
Review designs and approve key decisions.
Generate: Onboard monitoring and operations
Onboard monitoring and operations.
Activities
- Iterative build or configuration
- Integration and automated checks
- Sprint or milestone demonstrations
You receive
- Working increments
- Progress reports
- Updated backlog
Your responsibilities
Attend demos and give timely feedback.
Validate: Test incident and recovery paths
Test incident and recovery paths.
Activities
- Functional, integration and regression testing
- Data validation
- User acceptance testing
You receive
- Test evidence
- Defect log and fixes
- Release checklist and rollback plan
Your responsibilities
Provide UAT testers and sign off results.
Evolve: Operate, report and optimize
Operate, report and optimize .
Activities
- Deployment or rollout
- Training and documentation
- Hypercare and transition to support
You receive
- Live solution
- Training materials and runbooks
- Support handover
Your responsibilities
Prepare users for the change and nominate support contacts.
Engagement models
Ways to work with us
Fixed scope
For clearly defined deliverables, agreed after discovery.
Time & materials
For evolving requirements and advisory work.
Dedicated team
For long-term delivery capacity, governed by IENVO.
Managed services
For ongoing support, monitoring and enhancement.
Integration & security
Considerations we plan for
Access follows least-privilege principles, and changes go through agreed approval. Backup and recovery procedures are tested during transition.
Post-launch support
Hypercare after go-live, then optional managed support and enhancements under a defined service scope.
FAQ
Frequently asked questions
What are your SLAs?
Service levels are defined per engagement in the service definition.
Can you support systems you did not build?
Yes, after a service assessment and transition.
Do you publish prices?
No. Every engagement is scoped after an initial conversation or discovery, and a proposal sets out scope, deliverables and phases.
Start a conversation
Tell us about your organization and what you need.
A consultant reviews every inquiry. The questions change with the type of inquiry so we can prepare properly for the first call.
- We review your inquiryA consultant matched to your service area reads it.
- Initial conversationA call to understand goals, constraints and stakeholders.
- Recommended next stepA discovery session, proposal or resource shortlist.
Prefer to talk? +1 469 751 2667 · +92 331 450 1447
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